FAQ
Questions and answers
Everything you need to know before your first lesson.
How do online lessons work?
Every lesson is 1-to-1 on Google Meet. When you book, your confirmation email includes the Google Meet link: just click it at the lesson time. You need a computer or tablet with a camera, microphone and a steady internet connection.
What happens in the free trial?
It's a relaxed 30-minute chat to meet Andrew, check your level and talk about what you'd like to achieve. There's no payment and no obligation to continue. Book a free trial.
Who are the lessons for?
Students of all ages and backgrounds, from kindergarten children to adults, whether you live in Hong Kong, the UK or elsewhere. See all services.
Can parents sit in on lessons?
Yes. Parents are always welcome to join their child's lessons.
How much do lessons cost?
A 1-hour lesson is £35 or HK$360. You can also pay for 4 lessons a month ahead (£140 or HK$1,440), or 10 lessons upfront for the price of nine (£315 or HK$3,240). See prices.
How do I pay?
By card through a secure checkout, in pounds. Students in Hong Kong can also pay in Hong Kong dollars by FPS or bank transfer; the account details appear when you choose "Pay by FPS" on the Prices page.
How do I book lessons after paying?
After paying for 4 or 10 lessons, you'll get a personal booking link. Use it to choose each lesson time; times are shown in your own time zone. Andrew confirms each booking by email.
Can I cancel or move a lesson?
Yes. Use the reschedule or cancel link in your booking email, at least 24 hours before the lesson.
Can you help me prepare for the BN(O) settlement English test?
Yes. Lessons cover the B1 speaking and listening skills the test checks, with practice questions and mock tests. Always check the current requirements on GOV.UK before booking your exam. See BN(O) test preparation.
I have another question.
Get in touch by WhatsApp or email and Andrew will get back to you.